Remote Monitoring Service

Helping You Stay Well at Home

You have been offered remote monitoring because your healthcare team considers you could benefit from this NHS service. Thousands of local residents are already using remote monitoring – they tell us that the Remote Monitoring and Care Service helps them feel more supported with advice and clinical guidance when they need it.

Remote monitoring and care are two of the ways we can help people stay well at home. You share your health observations, measurements and readings, such as your blood pressure, with the Remote Monitoring and Care Service from the convenience of your own home. Over time, this helps build a picture of what is normal for you, so you receive the right level of care when you need it.

Providing regular observations, measurements and readings, using remote monitoring, enables your care to become more joined up. This means that the healthcare professionals looking after you have the most up-to-date information, so they can make informed decisions and recommendations about your care.

The Remote Monitoring and Care Service is coordinated by specific teams of healthcare professionals, depending on the location and the reason for the remote monitoring. Other people involved in your care – such as healthcare professionals from your GP surgery, specialist services or other care providers – may also review your health information and provide support remotely.

If your observations, measurements and readings fall outside of what is expected, a healthcare professional from the relevant team will call to check how you are and advise whether you need extra support, such as a further call from your GP surgery.

Getting Started

A healthcare professional from the Remote Monitoring and Care Service healthcare teams will call you to explain what this means, make sure you are happy to be enrolled and help get you set up. They will also work with you to understand what equipment you need.

Remote Monitoring App

You will use an app on a smartphone or tablet to record and share your observations, measurements and readings with the healthcare team looking after you. This includes your blood pressure, oxygen levels and temperature, as well as answering a few short questions about how you are feeling and any other needs.

To set up the app, you will be asked for some basic details about yourself — such as your name, date of birth, address, and contact information (like your phone number or email).

Your observations, measurements and readings, and the answers you give to any questions, will be sent securely to the team looking after you. They will get in touch if it looks like you need extra support.

Moving from DOCOBOAPP™ to the Luscii app

The Remote Monitoring and Care Service is introducing a more user-friendly app to replace the DOCOBOAPP™ currently used by residents enrolled in remote monitoring. The new app is developed by Luscii, a medical software company who provide digital tools for remote monitoring and virtually managed health and care at home.

From October 2025, any newly enrolled residents will use the Luscii app.

The relevant team will be in touch with residents who are using the DOCOBOAPP™ to let them know when it is time to change over to the Luscii app and provide support on how to make this switch.

https://support.luscii.com/en/patient to learn more about the Luscii app.

Your health and care records show that you have one or more health conditions that would benefit from remote monitoring.

Our Connected Care page has further details about how we offer you care that is based on your needs.

You will receive a call from the Remote Monitoring and Care Service to:

Explain what remote monitoring is and answer any questions you might have about this NHS service;
Check you have all the equipment you need or arrange for it to be sent to you; and
Support you to set up the remote monitoring app and start sharing your health observations, measurements and readings.

Remote monitoring and care has many benefits. It can help you to:

Understand what is normal for you;
Stay well by supporting you with health and care advice and treatment when you need it; and
Reduce the likelihood you will need unplanned treatment.

The remote monitoring app enables you to enter information into the remote monitoring system, which allows the Remote Monitoring and Care Service and other healthcare professionals – such as your GP surgery, specialist services and other care providers – to monitor your health remotely.
Your health observations, measurements and readings can also be viewed by healthcare professionals in your Shared Care Record - The Thames Valley and Surrey (TVS) Care Records is a way of sharing patient information with health and care professionals.
This means your health information can be viewed by the people involved in your care using the remote monitoring system and the Shared Care Record. This includes your GP and other NHS teams that you are under the care of (e.g. Cardiology).
Frimley Health NHS Foundation Trust is the lead data controller for TVS Care Records Remote Monitoring solution.
For more information about how we manage your health information visit the Thames Valley and Surrey Carer Records site.
Luscii is the processor for data in the Luscii app – read more about data processing within the Luscii app.

Residents will be told when it is time for them to move over to the Luscii app and will receive clear instructions and support on how to do this from the relevant team.
The change over means that for a short time, some residents will continue to use DOCOBOAPP™, while others will start using Luscii.
Healthcare professionals will be able to see observations, measurements and readings from both apps, so care will not be affected.
If you have recently moved over to using the Luscii app, healthcare professionals involved in your care will be able to see observations, measurements and readings from both apps via the Shared Care Record.
Your health information collected through the DOCOBOAPP™ will continue to be available to your care providers after you stop using DOCOBOAPP™.
When the Docobo system is turned off, your DOCOBOAPP™ information will be retained within the TVS Care Records system in line with NHS care records standards.

The relevant team will work with you to understand what equipment you need, for example a blood pressure monitor, pulse oximeter or thermometer.

The equipment is for your use only and must be kept in a useable condition.

You will be asked if you are happy to be remotely monitored. If this is not something that you want to take up at this time, you can let the team know and this will be noted in your records.

You may also be contacted in the future to see if remote monitoring is something you would like to reconsider.

If you have previously been invited for remote monitoring but did not take this up, contact your nearest remote monitoring team to discuss signing up.

If your GP surgery is in Ascot, Bracknell or Surrey Heath, please contact Berkshire Primary Care at the following email address: frimleyicb.bpccomplexpatients@nhs.net

For surgeries in Slough, Bracknell Forest, Windsor and Maidenhead, North East Hampshire and Farnham, please email East Berkshire Primary Care:  remotemonitoring.ebpc@nhs.net

Your Healthcare Team (which may be a Digital Healthcare Team or may be a specialist team (e.g. Cardiology) or a pathway-specific team).
Two of the organisations where Digital Healthcare Teams deliver the Remote Monitoring and Care Service are aligned with GP surgeries as follows:
- If your GP surgery is in Ascot, Bracknell or Surrey Heath, please contact Berkshire Primary Care: bpccomplexpatients@nhs.net
- For surgeries in Slough, Bracknell Forest, Windsor and Maidenhead, North East Hampshire and Farnham, please contact East Berkshire Primary Care: ebpc@nhs.net
If you have a query relating to how your information is shared or used, please contact the lead data controller, Frimley Health NHS Foundation Trust at: information.governance@nhs.net.